At Norma's Florals, we pride ourselves on delivering high-quality, fresh flowers and exceptional customer service. We understand that buying flowers is a personal and often meaningful experience, and our goal is to ensure your satisfaction with every purchase.

Sales Policy

• All sales made through Norma's Florals are considered final.

• We provide detailed descriptions and images of our products to help you make informed decisions. However, please be aware that due to the natural variability of flowers, there may be slight differences in color or type.

• In the rare event that a specific flower is unavailable, we reserve the right to substitute with a similar flower of equal or greater value, ensuring the style and color scheme of your arrangement is maintained.

Refund Policy
As a business dealing with perishable goods, we are committed to the freshness and quality of our flowers. However, we understand that unexpected situations can occur.

• If you experience any issues with your purchase, please contact us within 24 hours of delivery. We request that you provide a detailed description of the issue, along with any relevant photographs.

• While we do not offer refunds due to the perishable nature of our products, we are happy to address any concerns and offer solutions on a case-by-case basis. This may include a replacement or store credit for future purchases.

• Returns or complaints based solely on personal taste or style preferences cannot be honored. We encourage customers to review product descriptions carefully and choose arrangements that meet their preferences and expectations.

• For non-perishable items, returns are accepted within a specified period from the purchase date, provided the items are in their original condition.

Responsibility of Care

• Once the flowers are delivered, their care and maintenance become the responsibility of the recipient. To ensure the longevity of your flowers, please follow the care instructions provided.

• We are not responsible for decreased flower quality due to improper care, such as failure to water or maintain them in a suitable environment.
   

Customer Satisfaction
At Norma's Florals, customer satisfaction is our priority. If you have any concerns or are not satisfied with your purchase, please reach out to us. We are dedicated to finding a fair and satisfactory resolution, be it through a replacement or store credit.
We appreciate your understanding and adherence to our Refund and Sales Policy. Our commitment is to provide you with beautiful floral arrangements that bring joy and satisfaction. If you have any questions or need further clarification, please do not hesitate to contact us.